You will find all the festival tickets on sale on the festival website: tickets.doctormusicfestival.com

Yes, 1, 2 and 3-day festival tickets are available to purchase: www.doctormusicfestival.com

You can contact customer service by sending an email to help@doctormusicfestival.com.

You can process your refund from your user area. Refunds can be processed starting April 9th up until May 8th. If you have any questions, do not hesitate to send us a message at help@doctormusicfestival.com.

Please get in contact with us by sending an email to help@doctormusicfestival.com and can re-send a copy of your confirmation email.

Any requests for refunds should be made from April 9th up until May 8th.

Any tickets purchased from non-official ticket resellers are at risk of being counterfeit. The festival will not be held responsible for any problems accessing the festival site with tickets purchased from other non-official resellers.

Please get in contact with us by sending an email to help@doctormusicfestival.com and we can re-send a copy of your confirmation email.

You can download and print a simplified invoice from your account area after completing your purchase. If you need to receive a full tax invoice, please send your tax information to facturacion@doctormusicfestival.com and we can send you a copy.

You can return any product. For tickets purchased directly on doctormusicfestival.com, you can find out more information at [link previous question].

If you purchased your festival tickets on a different platform, you can access your user area to process the return by providing your IBAN and bank account.

For any other products (Camping, Glamping, Parking, etc.), you will receive an automatic refund to your bank account. You don’t need to do anything to request this.

If you purchased your accommodation at doctormusicfestival.com you will receive an automatic refund to your bank account. You don’t need to do anything to request this.

If you live in the PALLARS SOBIRÀ region (and you’re registered as a local resident there) you can attend Doctor Music Festival 2019 FOR FREE.

You can therefore return your festival ticket and receive a full refund.

Yes, you will be refunded the difference between what you paid for your initial ticket and the current price of your new ticket of choice. Please note that if you purchased a festival ticket for an equal price or amount inferior to 170€, you will of course not be entitled to any refund for the difference.

If I have already purchased transport, will there be any kind of compensation for the change of location.

No compensation is currently available for private transport purchases. If you have any questions, please send an email to help@doctormusicfestival.com.

Of course! Once you have entered the festival and received your wristband, you can exit and re-enter as you please.
You can consult our policy on under-18s in article 15 of the following link: here
Yes, although glass containers and tin cans will not be permitted.
Can we bring animals onto the festival premises?
You can consult transport options for getting to the festival on the following link: www.doctormusicfestival.com
Yes, you can consult the different car parking options on the following link: www.doctormusicfestival.com

If you booked your transport or accommodation privately, no compensation is currently available. If you have any questions, please send us an e-mail at help@doctormusicfestival.com.

If you booked your accommodation via doctormusicfestival.com you will receive an automatic refund to your bank account. You don’t need to do anything to request this.

No. For security reasons, it’s completely forbidden to ignite any kind of fire on site (camping gas/portable stove or oven, candles, bonfires, incense, oil lamps, etc.).
Free water fountains, toilets, showers, cleaning services and 24-hour surveillance.
No. Each camping zone will be allocated in order of arrival until capacity is reached. You must pitch your tent in area allocated to you by the camping staff. All pitches will be assigned following an organised plan to ensure that the camping space is distributed in the most efficient way. You will not be allowed to choose your own pitch, save a pitch for anyone else or move your tent to another pitch once you have been assigned your camping area.

Yes, although there will be changes to their capacity and distribution. More info at: www.doctormusicfestival.com/dormir

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