The refund procedure will start next Friday, June 21st  and will be an automatic process

If you purchased your tickets directly from, you will receive an automatic refund of the total amount without needing to make any special requests for a refund. If you purchased your festival tickets via, Ticketmaster, El Corte Inglés, Resident Advisor or Festicket, you will need to contact the corresponding platforms in order to process your refund. If you purchased your tickets via Ticketea and FNAC, you will need to login to your account at and provide the IBAN of the account you wish us to refund the funds to. Please do not hesitate to get in contact with any other questions you may have at

You can contact customer service by sending an email to

The large volume of festival ticket refunds requested as a consequence of the festival’s relocation announcement came as a bit of a blow. In addition to this, the number of tickets purchased for the new festival location was not as high as anticipated, which means that we were not able to reach the minimum attendance numbers required in order to offer the festival experience that we had always dreamed of recreating. For this reason, we have been forced to cancel the festival.

You can read the full announcement here.

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